Complaints

Complaints

Complaints

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Complaints Policy

The staff and governors at Parklands Primary School recognise that every well governed and well managed school will from time to time have to deal with complaints from parents.

Most concerns and complaints will be resolved informally by the school staff and few will lead to a formal process. The governing body must ensure, therefore, that proper procedures are in place.

The Complaints Policy sets out the school’s approach to dealing with parental concerns and complaints.